Privacy Policy


This site is owned by The Chocolate Room (I) Pvt. Ltd. This Privacy Policy is designed to tell you about our practices regarding collection, use and disclosure of information that you may provide via this site. Please be sure to read this entire Privacy Policy before using or submitting information to this site.


By using this site, you agree to the terms of this Privacy Policy. Whenever you submit information via this site, you consent to the collection, use and disclosure of the information in accordance with this Privacy Policy.

Information Collected

When using Online Services i.e. when ordering or registering on The Chocolate Room website or Mobile Applications, you may be asked to enter your name, email address, mailing address, telephone number or other details. TCR gathers such personal information only when voluntarily submitted by you. e.g., personal information may be collected from you in order to get your feedback on our website and our products, or to improve our website in order to serve you better, or to quickly process your transactions, or to ensure your entry in one of our contests or sweepstakes. If you do not agree or consent to submission of such information, you will not be allowed to register yourself or participate in our contests, sweepstakes or use any functions on our website which require such personal information to be submitted.

In general, you can visit this Web site without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the e-mail addresses, of visitors.

The Chocolate Room may share personal information within the TCR Family. TCR Family includes TCR Management, our franchisees, our subsidiaries and our affiliates. Of course, any use of this information by the TCR Family will comply with this Policy. Occasionally, we will send marketing information to you, such as discount coupons, information about new product offerings, etc. If you elect not to receive such materials, we will not send them to you.

The Chocolate Room may collect personal information from you including your first and last name, address, telephone and mobile number(s), email address, credit card details and any other information, when you knowingly provide us with this information. This will generally occur when you either:

  • Visit Online ordering site to place order,
  • enter into a competition or promotion,
  • participate in a survey,
  • subscribe to our mailing list,
  • register as TCR member
  • apply for a job,
  • request information regarding our Franchise system,
  • submit website feedback

Wherever The Chocolate Room collects personal information about you from someone else, The Chocolate Room or the franchisee will take reasonable steps to advise you.

Use and Disclosure Except as otherwise stated, we may use information collected via this site to improve the content of our site, to customize the site to your preferences, to communicate information to you (if you have requested it), and for any other purpose specified.

The Chocolate Room may use the personal information that you submit to store and process that information in order to provide goods and services. Generally, we may use your personal information in the ways in which you would expect, including but not limited, to any of the following purposes:

  • to process any job application you may submit,
  • to allow you to participate
  • to provide you with any restaurant or promotion information you may request,
  • to process any online ordering,
  • to determine the number of visitors to our websites and conduct reviews of our sites,
  • to fulfill prizes, awards and purchases,
  • to respond to specific requests from visitors,
  • to keep you informed about any changes to our websites,
  • to conduct marketing research, and
  • to now and again send you offers or information on products or services that we consider will be of interest to you.

Further information on how we use your personal information when using our Internet ordering system.

When using the The Chocolate Room internet ordering system additional information is collected when you order online. This information assists in the delivery to your door and to verify your credit card payment. The internet order system also stores information about your order to help you remember and re-order the same menu/ item in future. When concluding your order via the The Chocolate Room internet ordering system, you will be asked if you would like to become a TCR member. To not become a member untick the box.

Card details

The Chocolate Room does not store any of your credit card details.

Third Party Disclosure

The Chocolate Room may share statistics and personal information between themselves and with companies that are related to The Chocolate Room including our international branches. Personal information that you submit to The Chocolate Room may be disclosed to a third party: such as our suppliers or our mailing houses, who are employed to provide some of our services, to meet the purpose for which it was submitted.

  • if you have provided your express consent to share the information,
  • if The Chocolate Room are required or authorized by law to disclose the information,
  • if your personal information is collected in connection with a joint promoter, to that joint promoter for marketing and research purposes,
  • if The Chocolate Room feel you might like to know about a third party’s goods and services we may supply that personal information to that third party. (We know that many of our guests enjoy receiving these excellent offers)

Access, Accuracy and Security

The Chocolate Room will take reasonable steps to ensure that the personal information collected is accurate, complete and up-to-date.

You can access and request correction of any personal information concerning you at any time. You may also request that your personal information be deleted at any time. Any such requests should be made directly by contacting us.

The Chocolate Room will take reasonable steps to protect personal information from misuse, loss and unauthorized access, modification or disclosure.

Sensitive Information

The Chocolate Room will not collect, use or disclose sensitive information except with your specific consent.

Click stream Data

Each time you visit the The Chocolate Room site our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using, the address of the site you have come from and move to after your visit, the date and time of your visit, and your server’s IP address. The Chocolate Room may collect this information for statistical purposes to find out how the websites is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. The Chocolate Room may use this information to evaluate and improve the The Chocolate Room websites.


A Cookie is a piece of information that our web server may send to your machine when you visit The Chocolate Room site. A Cookie helps us to recognize you when you re-visit our sites and to coordinate your access to different pages on the sites.

For example, once you have placed a new order you may be offered the opportunity to personalize your order so that the system remembers it for future use. A cookie will be set on your machine that enables us to recognize your computer when you return to order your favorite next time. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. If you want to do this, refer to your Browser instructions or help screen to learn more. If you disable all cookies, you may be able to take advantage of all the features of our sites.


If this Privacy Policy is changed, the revised policy will be posted on this site. Please check back periodically, and especially before you provide any personally identifiable information.

Links to other sites

The Chocolate Room may provide links.


If you have any questions about The Chocolate Room Internet Privacy Policy, please contact us at:


The Chocolate Room (I) Pvt. Ltd.

B 426 – 427, SOBO Centre,

Gala Gymkhana Road,

South Bopal, Ahmedabad. 38 0058

T: +91 – 2717 – 400005 / 8905000555


Flat #212,1st Floor,Plot #32 To 34 & 39 To 41,KTC Illumination ,

Gafoor Nagar,Madhapur ,Hyderabad – 500081

T: 040-40186399/ 64618635